QBA Return Policy
Need To Make A Return?
At Queensbridge Apothecary, we strive to provide you with the best products and service possible. We understand that sometimes you may need to return an item, and we want to make this process as simple and convenient as possible. Please read our return policy carefully to ensure a smooth experience.
**Eligibility for Returns**
To be eligible for a return, your item must meet the following criteria:
1. The item was purchased from Queensbridge Apothecary's official website within the last 30 days.
2. The item must be unused and in the same condition as it was received.
3. The product must be in its original packaging.
4. You must have a valid receipt or proof of purchase for the item being returned.
In certain circumstances, you may still be eligible for a partial refund under the following conditions:
1. The item shows obvious signs of use.
2. The item is not in its original condition.
3. The item is damaged or missing parts for reasons not due to Queensbridge Apothecary's error.
4. The item was purchased more than 30 days ago.
Please note that these conditions will affect the amount of your refund, and the final decision will be at the discretion of Queensbridge Apothecary.
**How to Initiate a Return**
To initiate a return, please follow these steps:
1. Contact our Customer Support Team at Service@QueensbridgeApothecary.com within 30 days of receiving your order to inform us of your intention to return the item. Please provide your order number and a brief description of the reason for the return.
2. After receiving confirmation from our Customer Support Team, securely package the item along with the original packaging and a copy of the receipt or proof of purchase.
3. Ship the item to the following address:
Queensbridge Apothecary Returns
1201 Central Ave
Plainfield, NJ 07060
4. You are responsible for the return shipping costs unless the return is due to a mistake on our part.
Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria outlined above. If the return is approved, we will process your refund within [X] business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.
If you have any questions or need assistance with the return process, please contact our Customer Support Team at Srvice@QueensbridgeApothecary.com or via phone at (908) 251-9697.
Queensbridge Apothecary reserves the right to update or modify this return policy at any time without prior notice. Please review our return policy periodically to stay informed of any changes.